BRIEF DESCRIPTION:

The Quality Officer – Compliance and Accreditation supports Holstep Health’s compliance, accreditation, risk management and continuous improvement activities to enhance service quality, safety and organisational effectiveness.

YOUR NEW ROLE:

The Quality Officer – Compliance and Accreditation role supports Holstep Health’s compliance obligations and contributes to the continuous improvement of service delivery processes, quality, efficiency, and effectiveness. 

The role supports the Manager, Quality & Risk in coordinating accreditation and legislative compliance activities, including audit programs, compliance monitoring, evidence management, and reporting to support ongoing organizational compliance and continuous improvement.

Working closely with the Manager, Quality & Risk, the role supports people across the organisation with accreditation activities, quality and risk monitoring, compliance systems, and the implementation of quality improvement and evaluation initiatives.

YOU WILL BE RESPONSIBLE FOR:

Coordinate the maintenance of accreditation processes including:

• Leading regular audit activities on clinical and operational activities.
• Oversee and lead quality improvement activities 
• Conducting gap analysis and assessment of accreditation standards, alerting the Manager, Quality & Risk to emerging risks.   
• Oversee the collation, verification, and quality assurance of documentation and evidence supporting self-assessment, compliance, and accreditation activities. 

Act as the key support and administrator for the compliance database. 
Compile and interpret reports on legislative compliance and alert the Manager, Quality & Risk of any emerging trends or risks. 
Identify and escalate any changes in legislation that impacts the business to the Manager, Quality & Risk.

WHAT YOU NEED TO SUCCEED:

• Tertiary qualifications or experience working within a relevant discipline, e.g. Quality Management, Public Health, Allied Health, or Project Management.
• Sound knowledge of contemporary Quality & Risk principles, best practice, and the statutory and regulatory framework in which they operate.
• Highly developed communication skills with experience in report writing and presentations.
• Excellent interpersonal and relationship building capacity with the ability to sustain relationships and build cooperation
• Demonstrated ability to support and navigate change.
• A core commitment to a no-blame culture, acting respectfully with fairness, integrity, and transparency in serving the best interests of all stakeholders.
• Ability to work collaboratively through open communication and shared

decision making and accountability.

HOW TO APPLY:

Please review the attached position description.

Please submit the following:

• A cover letter
• Your resume (including two recent referees)
• A response to the key selection criteria (outlined in the position description)