BRIEF DESCRIPTION:

•    Permanent Part-time 0.8 EFT
•    SACSE Level 4 / Salary packaging 
•    Hybrid working arrangements available
•    Preston-based

YOUR NEW ROLE:

Assessment and Planning Officers are responsible for undertaking holistic assessments and developing goal directed care plans for carers with a view to achieving outcomes that will improve their quality of life.  They also facilitate carers’ access to respite and other support services including the purchase of services when appropriate.  

A key pillar of the Department of Social Service’s Carer Action Plan 2024-2027 is the extension of Carer Gateway standard operating hours. This will offer carers the opportunity to access all service offerings from 8:00 am until 8:00 pm, Monday to Friday. The Assessment and Planning Officer may be required to work a variety of shifts covering the extended operating hours.

Service Description

Holstep Health’s Carer Supports Program supports carers in Victoria, predominantly the Northern and Western Metro regions of Melbourne. Carers can be parents, partners, spouses, young people and children, other family members, friends or neighbours. A carer provides support to someone who needs help managing at home or in the community because they are ageing, living with disability, a mental illness or a chronic medical condition.

We work in partnership with carers to learn about their needs, support them in defining goals and assist with planning for the future. We support carers in their caring roles and aim at maximising carers’ health, wellbeing and social connections.

The Carer Supports Program delivers services through a range of State Government and Commonwealth Government funded programs including the Carer Gateway and the Support for Carers Program.

YOU WILL BE RESPONSIBLE FOR:

As an Assessment and Planning Officer, you will:
•    Undertake holistic assessments using the Carers Star and develop goal-directed care plans which meet the individual, physical and emotional needs of carers and strengthen the caring relationships.
•    Provide carers with assistance to navigate, coordinate and access other supports and services (including through My Aged Care, the NDIS etc.).
•    Work as part of a multi-disciplinary Statewide team.
•    Develop and maintain formal service networks with community service providers to ensure responsive and effective service provision for carers.
•    Maintain comprehensive and up-to-date records and case notes in the client management system ensuring case notes and other client information is recorded according to service standards and practices.

WHAT YOU NEED TO SUCCEED:

•    Bachelor qualification in Social Work, Psychology or equivalent discipline with a minimum of 3 years demonstrated experience at a similar level.
•    Solid understanding of holistic, person-centred assessments, goal planning and service coordination.
•    Sound knowledge of the community care sector and appropriate referral pathways.
•    Great organisational and interpersonal skills, adaptability and enthusiasm.
•    High level written and verbal communication, and proficiency in the use of information and communication technologies.

HOW TO APPLY:

Please review the attached position description.

Please submit the following:

• A cover letter
• Your resume (including two recent referees)
• A response to the key selection criteria (outlined in the position description)